Shipping + Delivery

IMPORTANT NEWS

Business at Chickenbone Guitars has been steadily growing, and as a result, we’ve had to register for VAT. This means that from 1st April our prices will be going up, but we will try our best to keep the price increases to a minimum. We will be phasing this in over the next few weeks as we review and revise our prices. Any orders placed before 1st April will of course be charged at our current prices.

Please note we are a small family business not Amazon, and that whilst we aim to fulfil all orders within 24 working hours, due to limited man power and time orders may be delayed a little. Orders placed on Friday will not be packed until the following Monday to be sent out either on Monday or to be picked up by couriers on Tuesday.

Delivery times for orders are from the time of dispatch, not from the time of order placement. The time given for shipping is an estimate and not a guarantee.

You will receive an email from us once your order has been dispatched (this email will sometimes be sent to your spam folder). You may also receive an email from the courier with any updates on your order delivery time. If you have provided a phone number with your order you may also receive this information by message.  

If your order is for a present/gift or needs to arrive on a select date please let us know in the note option during checkout or through a follow up email. 

If you are ordering outside the UK please take note the currency in use is £ (pound sterling).

If you have any questions about our shipping or about your order please send us an email and we will see what we can do to help.